Last Modified: September 2022
We are Pleasant Valley Teardrop Trailers LLC and we sometimes operate under the tradename “nuCamp”.
For purposes of this Policy we may refer to ourself as “we”, “us” and/or “our” and we will refer to you as “you” and/or “your”.
For purposes of this Policy, “you” or “your” also means any person(s) using the Services on your behalf, both in such person’s individual capacity and in such person’s capacity as an employee or agent of another individual or entity, if applicable.
In order to make our products, services and team easily available to you, our customers and the general public, we may make websites such as nucamprv.com (collectively, the “Website(s)”), software applications such as uCamp:the App (collectively, the “App(s)”), and certain other services, in person and/or remotely, available to you (the “Offerings”).
The Website(s), App(s) and Offerings we offer from time-to-time may be collectively referred to herein as the “Services”.
The Services are owned, operated and/or offered by us, either directly or via other third parties.
We offer this Policy to you as we want you to understand what information we gather about you via our Services, how we store, assemble, analyze and/or use it, and the safeguards we have in place to protect it.
This Policy applies to information that we collect through the App(s), Website(s) and in conjunction with our provision of the Services (including via email, text, other electronic message), or otherwise by us.
This Policy does not apply to information collected by any third party (including third parties with whom you interact through the App(s), Website(s) or otherwise in connection with the Services). This Policy also does not apply to our employees or job applicants outside of the context of such persons accessing and using the Services for commercial purposes and is especially not applicable within the context of their employment or job seeking.
Information collected through one Service may be synchronized from time-to-time between one or more other Services, but we do not guarantee accurate or full synchronization.
You may contact us through our support team, via email@example.com.
Please read this Policy carefully. By using the App(s), Website(s) and/or the Services, you consent to this Policy and agree (on behalf of yourself and any individual or entity of which you are an employee or agent) that we may use and disclose information about you in the manner described below.
This Policy may change from time to time (see Changes and Updates to this Policy), and your continued use of the App(s), Website(s) or Services is deemed to be acceptance of any such changes.
Table of Contents
- Information We Collect
- How We Collect Your Information
- How We Use Your Information
- Disclosure of Your Information
- Your Choices Regarding Our Use and Disclosure of Information
- Data Security
- How Long We Keep Information
- Right to Examine Information
- State-Specific Rights
- Changes and Updates to this Policy
- Children Under the Age of 18
Information We Collect
We collect data from you, through our interactions with you, including but not limited to our Websites(s), App(s), Services and otherwise. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our Website(s), App(s), products, Services and team. The data we collect depends on the context of your interactions with us and the choices you make, including your privacy settings and the products and Services you use. We may also obtain data about you from third parties.
You have choices when it comes to the Services and technology you use and the data you share. When we ask you to provide personal data, you can decline. Many of our Services require some personal data to provide you with that Service. If you choose not to provide data required to provide you with a Service or feature, you cannot use that Service or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing Service you’re using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.
When collecting information from you, we may collect personally identifiable information that can identify you such as your name, address, telephone number, and e-mail address (“Personally Identifiable Information” or “PII”). We may also collect information that does not identify you, such as demographic data, data about your online activity, information about your internet connection or equipment, Services and/or products you use, including those you use to access the App(s), Website(s) and other Services (“Non-Personally Identifiable Information” or “Non-PII”).
We may also use PII and Non-PII information to create a third type of information, aggregate information “Aggregate Information” which is also considered Non-PII and can be used by us in any commercially reasonable and legal manner.
How We Collect Your Information
We collect Information about you in the following ways:
- Directly from you in connection with inquiring about or otherwise utilizing the App(s), Website(s) and/or the Services;
- Automatically as you navigate the App(s), Website(s), and other sites, including through cookies, flash cookies, pixels, tags, software development kits, application program interfaces, web beacons, and other internet technologies to collect information from your phone, computer(s), device(s), browser(s) and other items about your activities; and
- From our team and/or third parties, in person and/or remotely, with whom you interact or to whom we are authorized to disclose information in performance of the Services.
- Public forums
Information We Collect Automatically
We also collect and store information that is generated automatically as you navigate the App(s), Website(s), the Services and internet in general. For example, we may collect information about your computer’s connection to the Internet, which allows us, among other things, to improve the delivery of our web pages to you and to measure traffic on the Services. We also may use a standard feature found in browser software called a “cookie” to enhance your experience with the Services. Cookies are small files that your web browser places on your hard drive or mobile device for record-keeping purposes. By showing how and when visitors use the Services, cookies help us deliver advertisements, identify how many unique users visit us, and track user trends, preferences and patterns. They also prevent you from having to re-enter your preferences and other information. The Services also may use web beacons (single-pixel graphic files also known as “transparent GIFs”) to access cookies and to count users who visit the Services or open HTML-formatted email messages. We may also collect certain information from your mobile device(s), such as device and usage information that may include information that is specific to your mobile device (e.g. make, model, operating system, advertising identifier and similar information; (ii) information about your use of features, functions or notifications on the device; and (iii) signal strength relating to Wi-Fi or Bluetooth functionality, temperature, battery level, and similar technical data.
You should know that you can disable cookies and otherwise make choices with respect to such data submission, collection and usage.
Specific Disclosure of Third-Party Data Collection Technologies
In operating our business, we use certain third-party analytical services, including but not limited to Google Analytics Advertiser Features.
By enabling these features, certain third parties require us to disclose the use of these features to our users and, specifically, that we and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to gather data about your activities on our Services. Among other uses, this allows us to contact you if you begin to fill out our check-out form but abandon it before completion with an email reminding you to complete your order. In particular, the “Remarketing” feature allows us to reach people who previously visited our Services and match the right audience with the right advertising message.
You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/ and edit or opt-out your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/. Because those opt-out and preference control pages are specific to the individual browser used to visit it, and because that page is not operated by us, we are unable to perform the opt-outs on your behalf.
Although we do not control third parties’ collection or use of your information to serve interest-based advertising, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s App/Website.
How We Use Your Information
We may use your Information to provide you with robust and personal experiences. In particular, we may use your PII to:
- Provide our products and/or Services, which includes updates, maintenance, security, troubleshooting, research and development, as well as providing other support. It also includes sharing data, when it is required to provide the products/Services or carry out the transactions you request.
- Present, improve and develop our App(s), Website(s) and Services;
- Personalize our website(s), App(s), products and/or Services and make recommendations;
- Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers;
- Communicate with you about the Services, the App(s) and/or Website(s), including any changes thereto;
- Inform you of additional services offered by us or our affiliates;
- Manage your relationship with us, including to carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
- Analyze your use the Services and the App/Website in order to optimize our business and performance;
- Deidentify, compile and/or use aggregated statistics;
- Evaluate interest from third party service providers with whom you may be interested in doing business, specifically regarding information that you affirmatively submit to us regarding potential services;
- Comply with any legal obligation; and
- o For any other reason described to you at the time of collection.
In carrying out these purposes, we may combine data we collect from different contexts or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.
Our processing of personal information for these purposes may include both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, our automated methods may include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are similar to what people do. To build, train, and improve the accuracy of our automated methods of processing (including AI), we may manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made. This manual review may be conducted by our employees or vendors who are working on our behalf.
We share your PII with your consent or to complete any transaction, Service or provide any product you have requested or authorized. We also share data with our controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process and to protect lives and property when appropriate.
Disclosure of Your Information
We may use/disclose any anonymous, deidentifed and aggregated statistics (or other information that does not identify any particular individual or entity) about our users, our industry, market analytics, and related topics without restriction.
We may also disclose PII as follows:
- To our subsidiaries and affiliates;
- To contractors, service providers, and other third parties we use to support our business or that we believe may be a better fit for the services you are seeking;
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us or our App/Website users is among the assets transferred;
- To fulfill the purpose for which you provide it, including but not limited to by making authorized disclosures to third parties for purposes of performing the Services;
- For any other purpose disclosed by us when you provide the information;
- With your consent;
- To government or regulatory authorities as we reasonably believe is necessary;
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- To investigate, prevent or take other action regarding actual or suspected illegal activity or other wrongdoing;
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our agents and affiliates, our customers, or others.
You should also be aware that the App(s)/Website(s) may contain links to other App/Websites owned and operated by third parties. Should you submit any PII to such parties, whether directly or automatically by interacting with the link or App/Website, such third parties’ use of such PII is outside the scope of this Policy.
Your Choices Regarding Our Use and Disclosure of Information
You can also make choices about the collection and use of your data by us. You can control your personal information that we have obtained, and exercise your data protection rights, by contacting us via firstname.lastname@example.org or by using various tools we may provide.
In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. How you can access or control your personal data will also depend on which products and/or Services you use.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, and you cannot opt-out from receiving administrative messages.
Some of the ways in which we use and disclose your Information are necessary to our performance of the Services. However, if you wish to modify your preferences about our ability to contact you about additional services offered or other discretionary preferences, you may email. If you wish to be removed from any or all of the messaging or emails that are sent to you by us, please email us requesting to be removed.
Please note that, depending on your location, you may have specific privacy rights due to state-specific regulations. To make a request under any such regulation, please email us at email@example.com.
We utilize security measures that are standard in the industry (including physical, electronic and procedural measures) to help safeguard your Information from unauthorized access and disclosure. Your Information is stored at the server that delivers our content and messaging through the Services. In addition, we require employees to comply with information security safeguards, we use encryption in the transmission of your PII between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your PII.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App/Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Because no system can be completely secure, we cannot, and do not, guarantee that your PII or other Information will always remain secure. As such, any transmission of Information, including PII, is at your own risk.
How Long We Keep Information
Subject to the data security and other disclaimers set forth in this policy, we will keep your Information for as long as is necessary for you obtain the benefit of the Services. Thereafter, we consider several factors to determine how long we keep your Information. We consider the amount, nature, and sensitivity of the Information, your preferences regarding Information as communicated to us in writing, the potential risk of harm from unauthorized use or disclosure of your Information, the purposes for which we process your Information and whether we can achieve those purposes through other means, and our contractual and other legal requirements. When we do destroy your Information, we will securely destroy it in accordance with applicable laws and regulations.
Right to Examine Information
You have the right to examine any of your PII that we collected over the previous twelve months. Should you wish to examine such information, please send us a written request to firstname.lastname@example.org. We reserve the right to charge you a reasonable administrative fee to access your information, as permitted by applicable law. In certain cases, we may not be able to provide you with access to all of your PII. We may decline to process requests that are frivolous, relating to information also pertaining to the PII of another individual, are unreasonable, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes as described earlier.
Children Under the Age of 18
Neither the App(s)/Website(s) nor the products or Services is intended for children under the age of 18. We do not knowingly collect personal information from users under the age of 18. If we become aware that we have inadvertently received personally identifiable information from a user under the age of 18, we will delete such information from our records. To find more information about the Children’s Online Privacy Protection Act (COPPA), view the FTC App/Website at www.ftc.gov.
Information We Collect
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Personal information does not include:
- Publicly available information from government records.
- Deidentified or aggregated consumer information.
- Information excluded from the CCPA’s scope, like:
Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data;
Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
|A. Identifiers.||A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.||Yes|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||A name, physical characteristics or description, address, or telephone number.Some personal information included in this category may overlap with other categories.||Yes|
|C. Protected classification characteristics under California or federal law.||Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).||Yes|
|D. Commercial information.||Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||Yes|
|E. Biometric information.||Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.||Yes|
|F. Internet or other similar network activity.||Browsing history, search history, information on a consumer’s interaction with a App/Website, application, or advertisement.||Yes|
|G. Geolocation data.||Physical location or movements.||Yes|
|H. Sensory data.||Audio, electronic, visual, thermal, olfactory, or similar information.||Yes|
|I. Professional or employment-related information.||Current or past job history or performance evaluations.||No|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.||No|
|K. Inferences drawn from other personal information.||Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||Yes|
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from you. For example, from forms you complete or products and services you purchase.
- Indirectly from you. For example, from observing your actions on our App/Website.
Use of Personal Information
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, we may have disclosed personal information for a business purpose as set forth in the chart below.
We do not sell personal information.
|Personal Information Category||Category of Third-Party Recipients|
|Business Purpose Disclosures||Sales|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||None||None|
|C. Protected classification characteristics under California or federal law.||None||None|
|D. Commercial information.||None||None|
|E. Biometric information.||None||None|
|F. Internet or other similar network activity.||None||None|
|G. Geolocation data.||None||None|
|H. Sensory data.||None||None|
|I. Professional or employment-related information.||None||None|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||None||None|
|K. Inferences drawn from other personal information.||None||None|
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Know and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity, we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
Sales, identifying the personal information categories that each category of recipient purchased; and
- The specific pieces of personal information we collected about you (also called a data portability request).
Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
We do not provide a right to know or data portability disclosure for written or verbal business-to-business communication (“B2B personal information”).
Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
We do not provide these deletion rights for B2B personal information.
Exercising Your Rights to Know or Delete
To exercise your rights to know or delete described above, please submit a request by:
- Emailing us at email@example.com.
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.
You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
- Provide sufficient information (full name and email address) that allows us to reasonably verify you are the person about whom we collected personal information.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
You do not need to create an account with us to submit a request to know or delete. [However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.]
We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
If we are unable to verify your identity to the applicable standard, we will treat your request to delete as a request to opt-out of the sale of the personal information that you provided as part of processing the request to delete. See the following section for a description of the right to opt-out of the sale of personal information.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us again at the email address listed above.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
Other California Privacy Rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our App/Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to the email address listed above.
If you need to access this Policy in an alternative format due to having a disability, please email the address listed above.
You may also have additional rights under Nevada Revised Statutes Chapter 603A and other regulations specific to you by virtue of your jurisdiction. You may exercise any such rights by emailing firstname.lastname@example.org.
Changes and Updates to this Policy
We reserve the right to update or modify this Policy to reflect changes to how the we collect, use and/or share Information. This Policy will reflect the date it was last updated. If we make any material changes to this Policy, you will be notified before their implementation either by a prominent posting of a notice of such changes on your Account homepage or by sending you electronic notification of such changes. Please check this Policy whenever you use our access the App/Website or utilize the Services in order to ensure that you are aware of any changes in our practices. Your continued use of the App/Website or the Services will constitute your acceptance of the changes to this Policy.
Children Under the Age of 18
Neither the App/Website nor the Services is intended for children under the age of 18. We do not knowingly collect personal information from users under the age of 18. If we become aware that we have inadvertently received personally identifiable information from a user under the age of 18, we will delete such information from our records. To find more information about the Children’s Online Privacy Protection Act (COPPA), view the FTC App/Website at www.ftc.gov.
This Policy is intended to cover collection of information on the App/Website from residents of the United States. If you are visiting the App/Website from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located, and our central database is operated. The data protection and other laws of the United States might not be as comprehensive as those in your country. By using the App/Website or the Services, you understand that your information may be transferred to our facilities and those third parties with whom we share Information, as described in this Policy.
This Policy does not create rights enforceable by third parties or require disclosure of any PII.
If you have any questions about this Policy or our information-handling practices generally, please contact us by email at email@example.com.