UPP Warranty FAQ
COMMONLY ASKED QUESTIONS
If you have questions about nuCamp's Ultimate Protection Plan Transferable Seven-Year Warranty, here is a handy list of the most commonly asked questions. If the answer you are looking for isn't listed, please get in touch.
Questions about the Ultimate Protection Plan
What is the Ultimate Protection Plan?
The Ultimate Protection Plan is the best way to ensure you elevate your nuCamp experience for the next 7 years. The Ultimate Protection Plan is unlike anything else on the market. It is created by nuCamp, administered by nuCamp and managed by nuCamp. The Ultimate Protection Plan begins the day that the standard 1-year, tip to tail warranty ends (day 366) and covers everything the all-inclusive warranty did, but for an additional 6 years!
What does the Ultimate Protection Plan cover?
The Ultimate Protection Plan protects your camper, all of its systems, and every component against mechanical or electrical breakdown. For complete coverage details, please read the Terms & Conditions.
What are the benefits of the Ultimate Protection Plan?
The Ultimate Protection Plan provides you with peace of mind and financial security far beyond the standard warranty. Filing claims on Ultimate Protection Plan is easy by reaching out to your dealer.
How can I view my plan?
A copy of the plan will be provided to you when you purchase the Ultimate Protection Plan. Terms and Conditions are located on the nuCamp website. You can also reach out to your dealer or contact nuCamp.
How do I purchase the Ultimate Protection Plan
The Ultimate Protection Plan can be purchased from the dealer at the time you buy your camper or at any point during the first 365 days of original ownership.
Do I have to pay a deductible for repairs covered under the Ultimate Protection Plan?
No. There are never any deductibles (or claim fees) to pay with the Ultimate Protection Plan.
How are claims handled?
All you have to do is contact your dealer within five (5) business days of the issues being identified. You can do so by phone, email, or registered letter.
What are the steps to file a claim?
When you contact your dealer regarding the issue to file a claim, please have the following information available:
1. Your Purchase Receipt
2. VIN (Vehicle Identification Number) contains 17 letters and digits.
3. Brand, model, and floorplan of unit (ex. nuCamp TAB 320 S)
4. Date of purchase
5. Description of problem
6. Photos of damage
7. Maintenance Schedule in your new Camper Manual (or repair history, as requested by nuCamp).
Is the Ultimate Protection Plan transferable?
Yes, the extended warranty is transferable to new owners. This is a great selling point if you sell your unit through a retailer, but transfers are available via private sales as well.
What is the process for transferring the Ultimate Protection Plan to a new unit Owner?
Reach out to your dealer to transfer the Ultimate Protection Plan. Include the following information:
3. Date of Purchase
4. Maintenance Record
5. New Owner Contact Information/Address
There is no cost or fees associated with transferring the Ultimate Protection Plan.
How much does the Ultimate Protection Plan cost?
The Ultimate Protection Plan is a top shelf, all-inclusive plan. The Ultimate Protection Plan has varying costs by unit. Please contact your dealer for full details on cost.
Who manages the Ultimate Protection Plan?
The Ultimate Protection Plan is 100% managed by nuCamp.
How many times can I use the Ultimate Protection Plan?
While there is no limit to the number of claims that can be filed under this program, the owner should refer to the total dollar value limits in the Terms & Conditions.
What are the benefits of an Extended Warranty?
The Ultimate Protection Plan provides you with unparalleled peace of mind and financial protection beyond the standard warranty. Ease of claim filing/handling Preferential scheduling at the nuCamp service center in Sugarcreek, Ohio.
Can I cancel my Ultimate Protection Plan?
Yes, you can cancel your coverage at any time.
How do I cancel the Ultimate Protection Plan?
The warranty owner must provide written notice signed by both parties.
If I cancel the Ultimate Protection Plan, how much money do I get back?
If you choose to cancel your Ultimate Protection Plan you will receive a pro-rated refund. Please contact your Selling Dealer to cancel the policy and request a refund.
Can I buy it for my unit?
The UPP is eligible with the purchase of new nuCamp unit that was:
a) manufactured after 1/1/2022
b) purchased within the past 12 months
c) still owned by the original owner
The Ultimate Protection Plan is available through our nationwide dealer network. If you purchased a new model and have now decided that this warranty is right for you, please get in touch with your nearest participating nuCamp dealer.